SVE POS Privacy Policy
Effective date: August 5, 2026
This policy covers the SVE POS mobile app (“the app”), operated by Sunland Village East Homeowners Association (“SVE,” “we,” “us”) for use by authorized club volunteers and staff to sell event tickets and process related payments at SVE community events. The app is not available to the general public and is distributed only to individuals SVE has authorized as sellers.
Who Uses This App
Access is limited to residents and staff who have been granted seller, check-in, or manager permissions by SVE. Each device must be paired to an authorized user’s account using a one-time code issued by an SVE administrator before it can be used.
Information We Collect
Account and device information. When a device is paired, we store a device identifier and a securely hashed device token tied to the seller’s SVE account, so sales can be attributed to the person who made them and a lost or compromised device can be disabled remotely.
Resident and buyer information. To attach a sale to a resident buyer, the app searches SVE’s existing resident directory by name or email. Search results show a partially masked email address to confirm the right match. If the buyer is a guest rather than a resident, the seller enters the guest’s name and email directly. Every directory search is logged (search term, device, and result count) so we can review the log for misuse.
Payment information. For cash and check sales, the app records the amount and payment type only — no card or bank details are involved. For card payments, the transaction is handled directly by Stripe’s payment software running on the seller’s device (Tap to Pay); SVE Tickets never receives or stores the buyer’s card number. Stripe receives the buyer’s email address (resident account email, or the guest email entered at sale) to send its own payment receipt. See Stripe’s own privacy policy for how Stripe handles this information.
Camera. The app uses the device camera only to scan a ticket’s QR code at check-in. No photos or video are captured or stored.
Location. Android requires location access to be granted before its Tap to Pay / NFC payment feature will activate. The app does not otherwise use or store location data, and does not track a device’s location over time.
Cash reconciliation. At the end of a selling shift, sellers enter their counted cash and check totals so the app can show any variance against recorded sales.
How We Use This Information
We use the information above to: process and record ticket and merchandise sales; issue and deliver tickets; verify ticket validity at event check-in; attribute sales and reconciliations to the correct seller and club; and investigate suspected misuse of the resident directory or the sale/refund/void process.
How Information Is Shared
We do not sell information collected through this app, and we do not use it for advertising. It is shared only as needed to run the service:
Stripe — processes card payments and sends its own payment receipt to the buyer’s email.
SVE’s own email system (sve-mailer, sent via Mailgun) — delivers ticket confirmations and receipts.
Resident and sales data otherwise stays within SVE’s own systems and is not shared with other outside companies.
Data Storage & Retention
Sale, ticket, and check-in records are stored in SVE’s own WordPress database and retained as part of SVE’s standard club and financial recordkeeping. Device tokens can be revoked at any time by an SVE administrator, which immediately blocks that device from further use.
Security
Resident emails shown in the app are partially masked, directory searches are rate-limited per device, device tokens are stored hashed (not in plain text), access tokens expire automatically after 15 minutes, and voiding a completed sale requires a manager PIN in addition to seller permissions. All communication between the app and SVE’s servers is encrypted in transit.
Children’s Privacy
This app is intended for adult residents and staff acting as club volunteers and is not directed at children.
Changes to This Policy
If we make material changes to this policy, we will update the effective date above and post the revised version at this same address.
Contact Us
Questions about this policy or about resident information handled through this app can be directed to sve@svehoa.com.